Your agreement with us
Manibag is provided by Ivarqo, a company registered in Wyoming, United States. In these terms, we, us and our refer to that operator. You means the person or business using the service. If you act for a business, you confirm that you are authorized to bind it.
You must be at least 18 years old, or the higher age of majority where you live, and legally able to enter an agreement. By accepting these terms when offered, or using the service where acceptance by use is legally effective, you agree to them. If you do not agree, do not use the service. Mandatory rights under applicable law are not waived.
What Manibag provides
Manibag provides tools for products, orders, customer conversations and AI-assisted selling. Your plan and configuration determine which channels, public-shop features, team seats and point-of-sale functions are available. A plan without a public online shop does not include one simply because it has a shop workspace.
Unless separately agreed in writing, we provide software and are not the seller, manufacturer, payment institution, delivery carrier or merchant of record for goods sold by a shop. Manibag does not guarantee sales, profits, a return on investment, uninterrupted service or error-free AI output.
Accounts and access
- Provide accurate account and business information and keep it current.
- Protect passwords, recovery codes and API credentials; use available security controls; and report unauthorized access promptly.
- Give team members and integrations only the access they need. You are responsible for activity you authorize and for people you invite to your workspace.
- Do not share accounts to evade seat limits or security controls, impersonate others, or access another business’s data without permission.
Your responsibilities as a seller
You are responsible for the products and services you offer, their legality and safety, and the information you publish. This includes accurate descriptions, images, quantities, specifications, pricing, tax information, availability, delivery promises, returns and refund policies.
For food, cosmetics or other regulated goods, you must provide required ingredients, allergen warnings, safety information, labels, permits and age restrictions. Do not rely on an AI answer as a substitute for checking those details.
You are responsible for fulfilling accepted orders, handling customer complaints and refunds, paying relevant taxes and complying with consumer-protection and marketing rules. Shoppers should contact the merchant about purchases. Connecting a payment or delivery service does not transfer those responsibilities to Manibag.
Plans, trials and usage
The price, billing period, trial duration and included features are those shown in your selected plan, confirmed order or applicable written agreement. Do not assume that every registration includes a trial or that a trial includes every paid feature.
Channel, conversation, message and seat allowances apply as described in the selected plan and service. Additional purchases, upgrades or restrictions follow the options and limits shown to you; an exhausted allowance is not permission for an unspecified extra charge.
When a trial or paid period ends without an agreed continuation, features or workspace access may be restricted. Plan changes can require approval, payment or adjustment of users and features to fit the new plan. Published plan changes apply prospectively, subject to your existing order and applicable law.
Fees, payments and cancellation
You agree to pay the subscription and other charges you expressly agree to, by the methods and deadlines stated in the order or invoice. Renewal and payment arrangements follow that agreement. Creating an account alone does not authorize an unspecified payment method or recurring charge. Applicable taxes are additional unless the quoted price says otherwise.
Manibag currently charges no commission on shop orders under the published plans. Payment processors, messaging platforms, delivery services and other third parties can charge their own fees, which are separate from the Manibag subscription unless expressly included.
An authorized workspace administrator may request cancellation through available billing controls or by contacting us. Cancellation normally takes effect at the end of the current entitlement period unless your confirmed order or applicable law provides otherwise. Amounts already due remain payable.
Cancellation does not itself create an automatic prorated refund or delete workspace data. Refund requests are handled under the agreed commercial terms and applicable law; mandatory cancellation and refund rights remain unaffected. Contact us about a billing error or refund request, and export necessary records before closing your shop.
AI assistants and automations
AI can produce incorrect, incomplete or unsuitable responses. Review product information, prices, order details and recommendations before relying on them. Outputs are not legal, financial, medical or other professional advice.
By enabling an assistant, channel or automation, you authorize it to use the permissions and rules you configure. Some permitted messages and actions can run without an individual approval each time. Test your setup, keep product and fulfilment information accurate, supervise the results and disable an automation if it behaves unexpectedly.
You remain responsible for authorized offers, communications and business decisions. Do not use AI to bypass permissions, mislead shoppers, make unlawful automated decisions or process information you are not entitled to share.
Your content and customer information
You retain ownership of the products, images, messages and other content you provide, to the extent you hold those rights. You grant us a non-exclusive permission to host, copy, process, transmit, display and back up that content as needed to provide, maintain, secure and support the service and perform our agreement.
You must have the rights and lawful basis needed to upload content and use customer information. Provide appropriate privacy notices, obtain required consents, respect opt-outs and respond to customer privacy requests. A public listing is intended to be visible to visitors; do not publish confidential information in it.
The Privacy Policy describes processing and retention. A signed data-processing agreement, where applicable, supplements these terms. Exporting or deleting a profile does not necessarily remove transaction records that must be retained or copies held by connected services.
Acceptable use
- Do not offer unlawful, counterfeit, stolen or prohibited goods, or violate intellectual-property, privacy or consumer rights.
- Do not send unlawful spam, impersonate people, deceive customers or use messaging channels without required authorization.
- Do not introduce malware, bypass access controls, exploit vulnerabilities, disrupt the service or access other users’ information without permission.
- Do not evade usage limits, abuse integrations or resell Manibag as a competing standalone service without our written permission.
- Follow applicable law and the rules of any connected platform. Any restriction on reverse engineering applies only to the extent permitted by law.
Connected services
WhatsApp, Instagram, Messenger, AI providers, payment processors and other integrations are separate services. You are responsible for the accounts, permissions and fees required to use the connections you enable. Their terms and privacy policies also apply.
Providers may change APIs, eligibility rules, messaging windows, pricing or availability. A connection may stop working or require you to reconnect it. Manibag cannot guarantee a third party’s approval, delivery of every message, payment acceptance or continued availability. Revoke access when you no longer need a connection.
Our software and confidentiality
We and our licensors retain rights in Manibag’s software, design, documentation, logos and trademarks. We give you a limited right to use the service for your business while your access is valid, subject to your plan and these terms. No ownership in the platform is transferred to you.
Each party will protect non-public information received from the other with reasonable care and use it only for purposes connected with the service and agreement. This does not restrict information that is public, independently developed, lawfully received without a duty of confidence or required to be disclosed by law.
Availability and service changes
We aim to provide a reliable service, but maintenance, faults and events outside our control can interrupt it. Unless a separate agreement says otherwise, no specific uptime or support response time is guaranteed. Keep appropriate copies of important business records using available exports and your own controls.
We may update features for security, legal, operational or product reasons. We will provide notice of material changes where required by our agreement or law. Experimental features may change or be withdrawn. Software and AI results are provided as available, subject to any warranties and remedies that cannot lawfully be excluded.
Suspension, closure and data
We may restrict or suspend access for non-payment, a material breach, unlawful activity or a credible threat to security or other users. Where reasonably practicable, we will explain the issue and allow it to be addressed; urgent security or legal circumstances may require immediate action.
You may stop using Manibag and cancel under the billing section. When access ends, your right to use the service ends, but obligations already incurred remain. Cancellation and data deletion are separate processes. Contact us about closure and export options before access ends; retained records and backups are handled as explained in the Privacy Policy.
Provisions intended to continue after closure, including payment obligations already incurred, ownership, confidentiality, liability limits and dispute terms, continue to apply.
Responsibility and liability
To the extent permitted by law, neither Manibag’s operator nor its personnel or suppliers are liable for indirect or consequential loss, lost profits, lost revenue, loss of goodwill or business interruption arising from the service.
To the extent permitted by law, our total aggregate liability relating to the service or these terms is limited to the greater of the fees you paid us for the service during the twelve months before the claim and US$100.
Nothing in these terms excludes fraud, wilful misconduct or any liability, warranty or remedy that cannot lawfully be excluded or limited. These terms do not override mandatory consumer or data-protection rights.
Law and resolving disputes
These terms are governed by the laws of the State of Wyoming, United States, excluding its conflict-of-law rules. Unless a separate written agreement provides otherwise, you and we submit disputes arising from these terms to the state or federal courts with jurisdiction in Wyoming. This does not limit mandatory rights, including any right to bring a claim in another court under applicable consumer-protection law.
Please contact info@ivarqo.com first so we can try to resolve a concern in good faith. This does not prevent urgent protective relief, complaints to a competent authority or the exercise of mandatory legal rights.
Updates, notices and contact
These terms, your agreed plan or order and any applicable signed agreement form the agreement for the service. A separately signed agreement controls a conflict within its subject matter. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.
We may update these terms and will identify the revision date. Material changes will be communicated where required; changes do not remove rights already accrued. Where express agreement is required, we will obtain it rather than treating continued use as sufficient.
Service notices may be sent through your account or its registered email address. For legal notices, questions or disputes, contact Ivarqo at info@ivarqo.com. English is the reference version of these terms; translations are provided for convenience, subject to applicable law.